Refunds & Cancellations
- Most products on Ofaby are eligible for full returns within 14 days of purchase.
- Our customer care team looks at every return request. Once we get your request, we will review it and issue a return authorization number and return instructions for you.
- Our kits are custom made and uniquely packaged. We are unable to accept returns of goods that are not in their original packaging.
- Refunds will be processed after the goods have been received.
- We aim to process all returns within ten days. If you have any questions about the status of your return or how to return an item, please contact our founder directly at firstname.lastname@example.org
- We take great pride in our packaging and aim to deliver you a premier experience. In the unlikely occasion that your order arrives damaged, you can directly contact our founder, email@example.com. We will fix any mess-ups immediately.
- If you believe you received an item in error, Lucky you! Make a kit, take a pic and email us firstname.lastname@example.org
- If you believe the item is defective, tell us and we’ll make it right.